Listening Friends

Listening Friends is a free and confidential helpline staffed by trained volunteer pharmacists who provide a listening ear to fellow pharmacists and pharmacy students struggling with stress, or simply in need of a sympathetic, non-judgemental person to talk to.

Our Listening Friends peer support service provides callers with an opportunity to talk about the stresses or pressures working in or studying pharmacy may be causing them. Our volunteers do not provide advice, but they recognise the pressures of pharmacy practice and will offer the time and space to talk through those issues to try to find clarity. This may also involve directing the caller to more specialist help listed on our website or back to the Pharmacist Support Office. 

The Role

As a Listening Friend your role is to provide confidential peer support over the telephone. You will  provide a listening ear and a safe, non judgemental space for the caller and although your role is not to provide advice, you can signpost beneficiaries to appropriate resources and organisations using the Pharmacist Support website.

Who can volunteer


We provide full training for this role, however those applying must have:

  • Past or present experience of working as a pharmacist
  • Ability to listen and empathise with clients
  • Excellent communication and interpersonal skills
  • Awareness of current concerns and issues affecting the profession
  • Ability to provide non-judgmental and impartial support
  • Commitment to personal development and training
  • Access to the internet, email and a secure personal mobile phone
  • Good level of IT skills


Pharmacist Support will ensure that volunteers are not out of pocket and are not deterred from volunteering because of any costs involved.


Flexible – available (with the exception of agreed breaks, e.g. for holiday or illness) to support a minimum of one client at any one time.

How to volunteer

We have recently completed a recruitment drive and are therefore not actively recruiting for new Listening Friends at the moment.

In the meantime, to ensure you keep up to date on our latest developments and any future opportunities to get involved with our work, we would encourage you to sign up to our charity newsletter and to follow us on social media.

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Further ways to support us

Further ways to support us

Partner with us

As the profession's charity, we recognise that collaboration across the sector is key to supporting our pharmacy family to ensure it is well-equipped to face any challenges people may have.

Further ways to support us

Fundraise for us

Want to help change the lives of people in our pharmacy family? Ready to take on a challenge and have some fun at the same time? If you answered yes, then joining TEAMGreen is for you!…

Further ways to support us

Our wellbeing campaigns

As part of our commitment to our pharmacy family, we want to encourage conversations around mental health and wellbeing and provide a safe space and simple solutions to enable those in the profession to take action.