Listening Friends

Listening Friends is our peer support service. This peer support service offers you the choice of speaking in confidence and anonymously to one of our trained volunteer pharmacists. The support provides you with an opportunity to talk about the stresses or pressures working in or studying pharmacy may be causing you. Our volunteers do not provide advice, but they recognise the pressures of pharmacy practice and will offer you a listening ear and a safe, non-judgemental space to talk through those issues to try to find clarity. They can also signpost you to other organisations who can provide further specialised help and support. 


When to use the Listening Friends service 

This service covers a variety of issues but, most commonly pharmacists contact us if they are dealing with difficult working relationships or workplace pressure. Listening Friends offers you the chance to speak in confidence to another pharmacist. Here are some examples of instances where a call to one of our Listening Friends may help: 


Asmita found the last year very difficult. She is struggling with loneliness without the support of her friends through the pandemic. People at her workplace are struggling as well and she feels that her manager takes his frustration out on her. She is concerned about workplace bullying and is starting to feel anxious about going to work. 


Michael is a trainee pharmacist. He is struggling with the demands of the job and feels worried about how he will do in the upcoming assessment. He finds himself imagining the worst outcome and it distracts him from revising. 


Pharmacists should note that our peer support offering does not qualify as evidence of peer discussion for the purposes of revalidation.

“…having access to a service like Listening Friends has sometimes felt like the only outlet I have for my anxieties and fears without worrying my own family more than they are already…”