Managing conflict: dealing with angry & abusive patients

This short video provides useful tips on how to deal with angry patients whilst at work.

Further support for the workplace

Further support for the workplace

Building assertiveness

This short self-study module covers the fundamentals of building assertiveness and is the first module of a two-part series.

Further support for the workplace

Professional relationships in the pharmacy

This page provides information about building positive workplace relationships. It also provides information about how to deal with unprofessional workplace relationships.

Further support for the workplace

Listening Friends

Listening Friends is a free and confidential helpline staffed by trained volunteer pharmacists who provide a listening ear to fellow pharmacists and pharmacy students struggling with stress, or simply in need of a sympathetic, non-judgemental person to talk to.