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Our 2024 Impact Report, celebrating five years of progress and our new strategic path

Pharmacist Support has published its 2024 Impact Report, highlighting a year of transformation, growth, and resilience as it marks the conclusion of its five-year strategy and sets its sights on the future with the launch of a new strategic plan for 2025–2030.

Highlighting a year of transformation, growth, and resilience

2024 saw the charity deliver expanded services and respond to increased need across the pharmacy profession—especially around mental health, financial support, and wellbeing.

2024 Impact Highlights

  • New Urgent Support Grant launched, offering fast financial relief for essential unexpected costs.
  • Over £192,000 awarded in general grants in response to a rising number of requests linked to the cost-of-living crisis.
  • 27% increase in bursary applications, with £35,000 awarded to students in financial difficulty.
  • 23% increase in counselling referrals with 439 funded counselling sessions delivered
  • 15% increase in Listening Friends support with 62 individuals receiving peer support
  • Successful debut of the ‘A Dose of Wellbeing’ podcast and continued expansion of the ACTNow campaign, engaging over 3,000 participants.
  • Formalised partnerships with organisations including the PDA, RPS, Alliance Healthcare, AAH, Teva UK, Day Lewis & Boots growing awareness and fundraising impact.
  • Notably, the charity received two prestigious awards:
    • Charity Learning Consortium Excellence in Workforce Wellbeing Award
    • Culture Pioneer Wellbeing Award

Despite the successes, 2024 also brought challenges. The charity mourned the sudden passing of its Finance Manager, Gill Darling, whose contribution and legacy are deeply felt across the team and trustees.

Workforce wellbeing remained a serious concern, with 87% of pharmacists at high risk of burnout and 41% of community pharmacists saying their mental health was rarely or never prioritised in their workplace environment. In response, Pharmacist Support expanded its counselling and Listening Friends services and strengthened its digital referral process.

As we close this chapter, we’re proud of what we’ve achieved—particularly in how we’ve responded to the growing needs of the profession—and excited to launch our new strategy, which builds on this momentum and sets out a bold vision for the next five years
Esther Sadler-Williams, Chair of Trustees, Pharmacist Support

“This final year of our five-year strategy has seen us deliver more support than ever before and be recognised nationally for our work on wellbeing” said Esther Sadler-Williams, Chair of Trustees. “Receiving two major awards in 2024 is a testament to the dedication of our staff, volunteers, and partners. As we close this chapter, we’re proud of what we’ve achieved—particularly in how we’ve responded to the growing needs of the profession—and excited to launch our new strategy, which builds on this momentum and sets out a bold vision for the next five years.”

Looking Ahead: Strategy 2025–2030

The charity’s new strategy aims to build on the foundation of the past five years with a strong focus on:

  1. Raising awareness of Pharmacist Support and wellbeing across the profession.
  2. Building partnerships that expand reach and impact.
  3. Delivering tailored support that reflects the evolving needs of the pharmacy workforce.
  4. Ensuring sustainability through digital innovation and vital fundraising.

In 2025, this will include the launch of new financial wellbeing programmes, further expansion of digital tools, and an enhanced marketing and communications strategy to engage more beneficiaries and supporters than ever before.

View the full 2024 Impact Report

View our 2025–2030 Strategic Plan