News & Events

Raising a concern about pharmacy education or training

The GPhC has recently introduced a new procedure for raising a concern about pharmacy education or training. Anyone can raise a concern using the new procedure. Examples of who might use it include:-

  • pharmacy students
  • pre-registration trainee pharmacists
  • pharmacists
  • pharmacy technicians
  • pre-registration pharmacy technicians
  • pharmacy dispensers
  • pharmacy counter assistants.

The GPhC will not usually investigate:-

  • concerns about academic judgement, including marking, and passing or failing courses or modules
  • tuition fees and funding issues
  • employment or contractual issues
  • concerns about the four training progress reports written by tutors about their trainees during the pre-registration year.

Before raising a concern

Prior to raising a concern the GPhC would ordinarily expect complainants to have tried to resolve their concerns via the course provider, an organisation such as a trade union, or appropriate whistle-blowing body.

How to raise a concern

The form for raising a concern can be found on the GPhC website and whilst complainants can remain anonymous they should bear in mind that if the GPhC does not have enough relevant information it will be unable to investigate. Equally, anonymous complainants will not be kept up to date on any progress or outcome of their case.

The GPhC will not send personal information about a complainant to the education/training provider unless they specifically request this, however, depending on the nature of the concern, the education or training provider may be able to identify the complainant.

For further information, see our Raising a concern: Pharmacy education and/or training fact sheet.

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