News & Events

New GPhC procedure for raising concerns about pharmacy education and/or training

The GPhC has introduced new guidance and a new form for people who want to raise a concern about their pharmacy education and/or training. This new procedure applies to all GPhC quality assured and/or accredited training/education for the following groups:-

  • pharmacy students
  • pre-registration trainee pharmacists
  • pharmacists
  • pharmacy technicians
  • pre-registration pharmacy technicians
  • pharmacy dispensers and counter assistants.

Pharmacist university courses

The following courses are quality assured by the GPhC:-

  • Master of Pharmacy (MPharm) degrees
  • Overseas Pharmacists’ Assessment Programme (OSPAP)
  • Pharmacist prescribing programme.

For further information about the MPharm and the OSPAP, including a list of accredited courses, see the GPhC website.

For further information about the pharmacist independent prescriber course, see the GPhC website.

Pre-registration trainees

The GPhC sets a number of requirements for the pharmacist pre-registration year that must be met throughout the training year.

Pharmacy technicians

Training to be a pharmacy technician takes two years and pre-registration trainee pharmacy technicians must abide by the GPhC’s code of conduct for trainee pharmacy technicians. The following courses are quality assured by the GPhC:-

  • Level 3 National Vocational Qualifications in pharmacy services (skills)
  • Level 3 National Vocational Qualifications in pharmaceutical science.

For further information about training and a list of GPhC accredited training providers, see the GPhC website.

Pharmacy dispensers and counter assistants

The GPhC requires all dispensing assistants and medicines counter assistants to undertake appropriate training. The following courses are quality assured by the GPhC:-

  • Level 2 National Vocation Qualifications for dispensing assistants
  • Level 2 National Vocational Qualifications for medicines counter assistants.

For further information about training for support staff in pharmacies, see the GPhC website.

What to do when things go wrong

If your training is not meeting the GPhC’s standards there are a number of options open to you. If possible, you should in the first instance, raise the issues with the training provider or another appropriate body. If you are unsure as to who to talk to and how to raise the issues you can seek advice from any of the following as appropriate:-

  • senior members of staff in your organisation
  • your professional indemnity insurance provider
  • your professional body, for example, the Royal Pharmaceutical Society
  • your union
  • an independent legal adviser
  • Pharmacist Support.

For further information, see our Whistleblowing fact sheet.

New GPhC procedure

You will need to consider whether your concern is something that comes within the remit of the GPhC. It will not investigate concerns about employment or contractual issues, for example, hours of work, duration of breaks, holiday pay and sickness benefits. If you have an employment issue you can contact Pharmacist Support for a referral to a specialist employment adviser for advice on employment law. You can call us on 0808 168 2233

Can I remain anonymous?

You can remain anonymous however the GPhC may not be able to take any further action if it does not have enough information. The GPhC will not reveal your contact details without your permission, however, depending on the nature of your concern the training provider may be able to identify you.

For further information on raising concerns, see the GPhC website.

What should I include in my concern?

If you want the GPhC to investigate your concern fully you should include the following information:-

  • your contact details
  • the name of the training provider
  • a summary of any incidents, issues and key facts
  • the details of any members of staff involved
  • details of any other complaints procedures you have already accessed regarding the concern and the outcome
  • permission for the GPhC to send the details of the concern to the training provider.
Back to News