The people left behind

A widow of a pharmacist with two small children approached us for assistance with benefits advice. During a conversation with our specialist adviser it transpired that a large item of expenditure went on fuel for her car in order to take her laundry for washing twice a week – her machine was broken and she could not afford to replace it. A small grant from the charity to pay for a new washing machine reduced her petrol bill significantly. This, coupled with timely advice about benefit entitlement, resulted in a much-improved situation for the individual concerned.