Vacancy – Interim Enquiry Service Officer

Job title:                   Interim Enquiry Service Officer
Contract:                  12 month contract

Hours:                       35 hours per week
Remuneration:       £19,500 pa plus attractive pension offer
Deadline:                 12 noon, Monday 14th November
Interviews:              25th November

Pharmacist Support – an independent charity for pharmacists and their families, former pharmacists and pharmacy students – has undergone a rapid period of growth. Keen to enhance its expanding service offering, the charity is looking to recruit an Interim Enquiry Service Officer to respond to enquiries to the charity from those seeking information and/or support.

The role

The Interim Enquiry Service Officer will join the charity team in Manchester, working alongside the Information Officer, Grants Officer and Services Manager. They will respond to enquiries to the charity (via phone, email, LiveChat and social media) from new and existing service users and donors, volunteers, partner organisations and the public. The postholder will identify clients’ needs, provide information on Pharmacist Support services and refer appropriately for specialist advice, information or other support.

The Interim Enquiry Service Officer will also be responsible for recording enquiries and referrals in the customer relations database, supporting the development of the charity’s information provision and providing support to and or cover for the grants officer in assessing applications for financial assistance.

What we’re looking for  

The charity is seeking an individual with experience of working in an advice/enquiry/welfare role with excellent verbal and written communication skills. The role requires someone with well-developed listening/counselling skills and experience of working with people who may be distressed and /or vulnerable and are often in ‘crisis’ situations.

About Pharmacist Support

Pharmacist Support is an independent charity for pharmacists and their families, former pharmacists and pharmacy students. Our free and confidential support includes an information and enquiry service, a stress helpline, financial assistance, debt, benefits and employment advice, addiction support, careers coaching and a wellbeing service.

The charity has provided a lifeline to those who, through circumstances often beyond their control – personal illness, disability or other life changing events – have required much needed help and assistance. This has been provided in many formats, on a short or long-term basis and is specifically tailored to the individual’s circumstances. Pharmacist Support values diversity and promotes equality. We encourage and welcome applications from people of all backgrounds.

How to apply

To apply for the above position, you must submit a completed application form (NB CVs will not be accepted).

We would be grateful if you could also complete the diversity monitoring form in order to ensure that our equal opportunities policy is adhered to.

Interviews will be held in Manchester on Friday 25th November 2016. Shortlisted candidates will be notified by November 18th

To download an application form and job description click on the links below. To request a copy of these documents be posted to you email or call 0161 441 0815.

Applications can be sent via:

email to:

alternatively, by post to:

Pharmacist Support
5th Floor
196 Deansgate
Manchester  M3 3WF

  • To download the application guidance notesclick here
  • To download the job description and person specificationclick here
  • To download the application formclick here

* The Charity will not accept applications from agencies